Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty upon delivery.
In such an instance RazormanSA will exchange the product on condition that:
(i) the product is returned in its original condition- including packaging, documentation, warranty cards, manuals and accessories and
(ii) the customer returns the product within seven days of receipt and confirms same by sending a written notice to email@example.com (within abovementioned seven day period).
(iii) All returns must be shipped freight (and insurance) prepaid.
The onus is on the customer to ensure that the goods returned are received by RazormanSA within 10 days of written notice. Under no circumstances will RazormanSA accept responsibility for goods returned that are lost in transit. On receipt and acceptance of returned product RazormanSA will make all reasonable effort to exchange said product, but if replacement is not possible RazormanSA will refund the purchase price, including delivery cost. Such amount will be refunded within 30 days of cancellation, beginning on the day written notice was given.
We cannot offer exchanges, replacements or account credits on the following products, unless they are faulty or not as described: Shaving soap, razor blades, and alum stones where the original plastic wrapping has been opened.
Parallel/Grey Imports – Any products indicated to be parallel/grey imports have been imported without the approval, or license of the registered owner of the trademark and therefore no guarantee or warranty in respect of such goods will be honoured or fulfilled by any official or licensed importer of such goods. Any warranty claims on such products will be covered by RazormanSA or the relevant third party seller for the warranty period indicated for any specific product, alternatively where no such warranty period has been indicated, for a period of 6 months from the date of receipt.